Refund policy
Returns & Refunds
We want you to be happy with what you ordered. If something isn't right, here's how to sort it.
Changed your mind
You have 30 days from delivery to request a return on unwanted items.
To be accepted, the item must be:
- Unworn and unwashed, with all original tags still attached
- In its original packaging
- Free from marks, odours (including perfume and smoke), pet hair and signs of use
Return postage for change-of-mind returns is paid by you. We recommend a tracked service — until the parcel reaches us, it remains your responsibility.
Once we receive and inspect the item, we'll refund the price you paid. Original outbound shipping is not refunded on change-of-mind returns.
Faulty, damaged, or not as described
If your item arrives damaged, develops a fault, or doesn't match what was on the product page, contact us within 30 days of delivery and we'll put it right.
In these cases:
- We cover return postage and send you a prepaid label
- You get a full refund including original shipping, or a replacement — your choice
- We may ask for photographs of the fault before issuing a label, which usually saves you a trip to the post office
Your legal right to cancel (UK customers)
Separately from the policy above, UK consumers have a statutory right to cancel most online orders within 14 days of receiving the goods, and a further 14 days to return them. Our 30-day window is offered in addition to this right, not in place of it.
Items we can't accept back
- Underwear, swimwear and pierced jewellery, once hygiene seals are removed
- Items returned without tags, worn, washed or altered
- Items returned after the 30-day window has closed
- Face coverings and other sealed hygiene products, once opened
This doesn't affect your rights where an item is faulty or not as described.
How to start a return
- Email return@teammaximum.com with your order number and the item you'd like to return.
- Tell us the reason — and attach photos if the item is faulty or damaged.
- We'll reply within 2 business days with return instructions and an address.
- Post the item back, keeping your proof of postage.
Please don't send anything back before contacting us. Unannounced returns can't be tracked to your order and may delay your refund.
Refunds
Refunds are issued to your original payment method within 5 business days of your return arriving and passing inspection. Depending on your bank, funds usually appear within a further 3–5 working days.
We'll email you when the refund is processed. If it hasn't landed 10 working days after that email, contact your bank first, then get in touch with us.
Exchanges
The quickest way to exchange for a different size or colour is to return the original for a refund and place a new order. This avoids waiting for the return to arrive before the replacement ships.
Cancelling before dispatch
Orders can be cancelled for a full refund any time before they're dispatched. Email us as soon as possible — once a parcel leaves our supplier we can't recall it, and you'll need to use the returns process above.
Delivery times
Our items ship from our fulfilment partners overseas. Standard delivery is typically 10–20 business days. If your order hasn't arrived within 30 business days of dispatch, contact us and we'll refund or resend it.
Contact
We reply to all return enquiries within 2 business days.
Last updated: 24/7/2026